Website Help

Need help with our website? Check our FAQs and how to videos


You will use your CCSME.org username and password to access any of our online courses. If you don’t have a username, you will be prompted to create one during the check out process the first time you register for a course. Please be sure to make note of what you select for your username and password so you can easily access your account later. You do not need a CCSME username in order to sign up for our virtual or live events.

If you don’t recall your username, click “Forgot Password” under the login menu, then enter your email address. You will receive an email with your username and link to reset your password. Check your spam or junk folder if you do not see the email in your inbox. If you only forgot the username and do not need to reset your password, you can ignore the password reset link and continue to log in with your CCSME.org username and password.

Go to Log In on the main menu. On the Log In page, scroll below the username and password entry. Click on the link that says “Forgot Password?” then enter your email or username to reset your password. If you don’t remember your username or email, you can email us.

After you have registered for a course and created an account, you can access your profile to see the courses you are registered for and find certificates for courses you have already completed. To access your profile, look for “Log In” on the main menu. Hover the mouse over “Log In” without clicking on it, then click “Your Profile” in the drop down menu that appears.

CCSME members can use their coupon code during check out. Look for the yellow bar at the top of the checkout page and click there to enter your coupon code. After you enter the code, click “apply coupon” and the discount will be automatically applied to your total. The coupon code allows free access to all of our online static courses. If you are part of a member organization but do not know your coupon code, contact your organization’s liaison to CCSME to get the code.

The website firewall sometimes blocks an account if a username or password is entered incorrectly, which can include things like typos while entering your information. Please email us or call us if this happens and we will reset your account.